Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


Overall pretty good, glad I registered here

Staff have listened and acted / gave advice appropriately, thank you. Staff went out of their way to support my daughter though there is one nurse who I'd prefer not to see again as she gave incorrect advice about my asthma management Would like to be able to book some GP appointments in advance, it's difficult when juggling work and kids to organise 'on the day' appointments. Goodness knows what could be done about the parking issue, mostly manage to get a space though