Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


Calling at 8am can be challenging

Calling at 8am can be challenging. Can be given an appointment time that cannot be physically be made such as when ringing after school called about our unwell child, was given an appointment in 30mins when the journey is 45 mins but was told this was the next allocated slot, so I couldn't make it, I rang 8am next day instead.