Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


Surgery is not great

Surgery is not great. Never known a time like it. Difficult to get appointments as GP's work less hours (4 days), receptionists ask me what's wrong so they can stop you from seeing a GP and can take ages to get through on telephone. Community development officer has explained care navigation and that new computer system has caused glitches and so appointments are taking longer, they also explained that GP's often work very long days,60 hours over 4 days. Patient still feeling negative about it.