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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery



Queue outside for appointments is so long

Things lately have not been very good. Queue outside for appointments has got so long. Community development officer explained that appointments were delayed for a few days due to computer system change so people were asked to come back at the end of the month which many did.

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