Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


Hard to know when it is my turn

I have a dual sensory loss. Your name appears on a plaque that I cannot read. I always ask the receptionist to ask the doctor to come out and get me, but they say that that is not possible and I just have to ask someone next to me. I do find that ridiculous. they always used to come and get you before technology was as it is these days.