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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery



Waiting time and communication is awful

Prescription ordered before Christmas - no sign, 2 districts nurse ordered. I rang pharmacy, item never ordered. Patient not told! Item for catheter. 20 Mins on phone then told to ring Liverpool to Main Catheter equipment base. Never been able to do this before! Now waiting another week for it to arrive. Patient not well, catheter bag chemical reaction supposed to be changed immediately - District Nurse not interested. Phone call over 1 hour!

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