Waiting time and communication is awful
Prescription ordered before Christmas - no sign, 2 districts nurse ordered. I rang pharmacy, item never ordered. Patient not told! Item for catheter. 20 Mins on phone then told to ring Liverpool to Main Catheter equipment base. Never been able to do this before! Now waiting another week for it to arrive. Patient not well, catheter bag chemical reaction supposed to be changed immediately - District Nurse not interested. Phone call over 1 hour!