Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Victoria Road Surgery


GP/Nurse decided by reception

The surgery on the whole is excellent. I do however, find that being allocated a GP/Nurse by receptionist is not right. They are not medically trained so how do they know by my few words that I am deemed to need a GP over a Nurse or vice versa. I'm sure it is just down to capacity as I have seen a GP when I know a nurse would suffice. Being the gate keepers to me is just wrong.