Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


I have trust

I rang yesterday to ask for a callback with the Nurse Practitioner as I have a real trust for her and am worried about something. She decided I was best to come in and see a GP today about it, and my appointment was made for today. Really excellent service. Can ask for not more. (patient came out of the appointment) - I have now seen the GP and they were very thorough and been able to put my mind at rest.