Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


Online system easy to use

I personally find the online system easy to use, and you do get a call back on the same day. They have resolved things a couple of times without seeing me and today I am in as they felt a face to face appointment is needed. I do trust the system as so far it has always worked for me. I think the only thing that could make it better, is if they could give you a rough time slot that is within 1 hour, just due to some commitments that can be difficult to change if expecting a call at some point that day