Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


Able to see someone

I have had to have a few ring backs before being offered todays appointment, which I understand. I have tried the medication given, but still with same issue to have come in. So, although it takes longer to get in to see someone, you do, and my issue is not what I would say is too urgent.