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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery



Unclear which online system to use

The last time I saw the nurse they booked this appointment for me and that system works really well when you have to come regularly. I do find that there are now so many different online systems available like the nhs app, econsult and the old practice system I'm unsure which to use when.

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