Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


Fast and efficient experience

I telephoned the surgery at 8am on a Monday and was contacted back by 10am that day and given a prescription. The antibiotics weren’t working by Wednesday so called in again at 8am and I was give a face to face appointment at 10:30. The GP decided I needed to go to WSH and arranged an appointment for me for 2pm the same day. I am very grateful for the care and attention I received. Thank you