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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery



Phoned for swab results.

Told by receptionist results were abnormal. Informed I had to speak to the doctor. This Was a Friday and the earliest phone consultation was the following Tuesday. Doctor phoned did not know why he was calling, and basically it was down to the district nurses to tell him what they needed doing. Could not judge the wound unless he could see it, although there are loads of photos on System 1.

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