Getting worse
Prescriptions are becoming a farce, this surgery is slowly becoming worse and worse managed, and when you look on the website for the practice managers' contact details, they're nowhere to be seen, this isn't good enough. An example of how bad the surgery has become: I have type 1 diabetes and am going on holiday. Two weeks in advance I requested extra medication for the trip. A couple of days before my trip, I go to the pharmacy and the prescription issued is incorrect, it is only my normal requested medication, not the additional requested. I go to the surgery, let them know of their mistake and they say to return the following day. I return the following day and a different member of staff at the dispensary, in front of a waiting room of people, had the absolute cheek to tell me off for chasing a prescription when she sarcastically and abruptly said "You're meant to wait three days before chasing us" Well... had the dispensary and the staff at Victoria Road Surgery got the request correct in the first instance, I wouldn't be needing to chase it, and if I wait the three days, I'd have to return from my holiday in order to collect my prescription. Frankly, given that I have type one diabetes, they know what I'm requesting and if I DON'T have my insulin I CAN LITERALLY DIE! to say anything along those lines to me is absurd. It's nothing but arrogant and rude! Practice manager - get a grip of this.