Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


Very good

Its a very good surgery, I've been here for years. They are easy to contact and arrange appointments with and I use either the online option or the phone depending on the situation. Being able to book appointments online tends to be for more advance appointments but I like that you can choose who you see and when to come in. Staff are good at explaining everything and I don't really feel anything needs to change.