Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


Very happy

I'm very happy with the surgery and have recently been able to get appointments more easily. I'm happy to see anyone for an urgent appointment. I really like being able to use Systmonline to book appointments in advance, it works really well. I called last Friday and was well listened to and then given an appointment for early this week. I have had test messages sent to me asking me to click on the link but I don't have a smart phone so I can't use them.