Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Victoria Surgery


A bit difficult

It's been a minimum of three weeks for appointments even when the issue feels more urgent. I've not always felt well listened to and at times brushed off so I try to see one GP if possible. When trying ot book appointments through sytmonline its difficult as the appointments are limited and go quickly. If I've needed to have an appointment on the day I've had to have a call from the duty doctor and if you have an afternoon appointment they are all by phone , there are no face to face available but sometimes you need to be seen.