Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Victoria Surgery


Very good

It's very good to get appointments. When you contact the surgery by phone the staff are always good . I always try to see the same GP if possible but it might mean a bit more of a wait but I'm happy to do that, for urgent issues I'm more than happy to see any of the staff. I recently attended the surgery feeling very unwell at my appointment and staff quickly assessed me and found I was having a heart attack so an ambulance was called. They acted so quickly and were really great, I can't praise them enough.