Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


A bit confused

I find it confusing that they can't book more than two weeks ahead. Was told to book an appointment after seeing the GP but then when I spoke to reception they weren't able to do it. I do like to see the same GP if possible and I usually pop in to the surgery to book appointments as it's much easier to do that. I'm of an age now where most of my appointments are screening for issues and this works well.