Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


Difficult to get appointments

I had chest pain but was given a triage call at 4pm after calling in the morning and was then told to call an ambulance after waiting all day. If I'd been seen I probably wouldn't have needed to call the ambulance. The doctor did re book an appointment for me to be seen but my notes were not up to date and they often haven't read them when you go in to see them. Parking at the surgery is an issue it's very restricted.