Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


Appointment was available for next day

I had a cough/bad chest which I went to see the pharmacist about (following NHS advice) and I took the medication that I was provided for seven weeks and the day I ran out the symptoms returned. I called the surgery for an appointment and they said they could see me the next day which I thought was very good. I didn't ask for an emergency appt. as I had had the condition for some time so 24 hours was fantastic! Dr examined me and prescribed antibiotics and I was soon well again.