Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


Any little niggles get rectified quickly

I am happy with the surgery and any little niggles that might happen get rectified quickly. I do find the answerphone message wastes a lot of time, its an absolute nuisance actually, I just wish I could phone up and for it to be answered by the receptionist. The doctors and nurses are very good here, I do not have any complaints at all and I really do feel they will do their best to get you in if they can, they often go the extra mile for me.