Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


They go 'above and beyond the call of duty'

This is an overall good surgery, the front desk staff are helpful, they are very important to the surgery. I do have to wait a long time in the waiting room before we are called in. The dispensary staff are really excellent they go above and beyond the call of duty. Most of the GP's are very good. The surgery are doing the very best that they can. The appointment system seems to work well.