Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


All staff have been excellent here

I have to say that they are all wonderful to me here, especially the dispensary staff. The reception staff are good on the phone and also face to face, they are so helpful. I have found the doctors and nurses to be very professional but human, they listen well but you can also have a laugh with them sometimes too. It is easy to get an appointment when I need one, just carry on doing what you are doing.