Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery


Speed and Responsiveness excellent

The speed of being able to get at appointment and being responsive to the patients needs is excellent. The nurses are very good. The only thing I would say is that you can only ring to talk about repeat prescriptions in the afternoon now whereas you used to be able to ring morning or afternoons for this.