Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Victoria Surgery


Preventing access to Dr

Reception staff gatekeeping the doctors from patients and a lack of communication internally. Had an issue with repeat prescriptions that has gone on for months that has yet to be satisfactorily resolved. This has impacted mental health and work, leaving me distraught. These past few months, this issue has added to, not alleviated, my back pain. I can say nothing more than that.