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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Surgery



Wonderful doctors

The doctors are wonderful but I do feel that not all appointments suit a phone consultation as not everything can be diagnosed that way. I've had to wait a little while for blood tests at the surgery and it can take 40 minutes to get through in the morning by which time there are no appointments available. It would be nice if they explained what to do if there are no appointments available on the day you call.

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