Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Villapharm Ltd


Not impressed

I was waiting for my prescription and was third in line and had waited quite a while. I was trying to pick up the antibiotics that I'd been prescribed. After serving the two people in front of me the member of staff just pulled the shutter down and said we're closing for lunch. The surgery staff then had to reissue the prescription so that I could go to a different pharmacy to pick up my medication. I really couldn't believe this type of behaviour when I'd been waiting for so long.