Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Villapharm Ltd


Have to wait for medication

Regularly have to wait over a week for repeat prescriptions and this can make it difficult, especially when transport is needed to get here. They are owned doing it for me while I wait after I submitted the request a week ago, it really should be long enough to get it ready. Previously I've had every item provided on my list so now I make sure I only get what I need. The staff are very busy but even when you leave it along time it's not done. You also have to check if any fridge items are included as they get forgotten.