Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Vision Express, Bury St Edmunds


Such a professional service

I attended for my regular sight/eye check which was carried out, as usual, with a minimum of fuss. The Ophthalmologist took more interest than usual in some of the test results and I was told that it looked very likely that I had had a mini stroke and I was advised to go to the hospital which I did. The consultant there confirmed I had experienced a TIA and he was very pleasantly surprised that it had been picked up by the Ophthalmologist. Such a professional service from a High Street shop!