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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Walker Close


Team are not responsive enough

We cannot get hold of NSFT support staff when we most need it, My daughter is under Walker Close, she has psychotic episodes and disassociates and requires more support at times of crisis. We call 111 option 2 frequently and we also have the ambulance attend our home too at times, she also uses Suffolk Mind Night Owls who are good listeners and do care. We are very concerned that after a crisis we are told that someone from Walker Close will call us back in the morning to carry out an assessment and then we do not get a call, this is not right and is not professional or caring. We need more help at home to support our daughter when things escalate with her mental health issues and it is just not given. We feel that at the very least the CMHT should make contact following a mental health crisis to see how things are going, but we are left on our own. In addition the receptionist staff at Walker Close do need more training on how to handle calls from patients, my daughter phoned when in crisis recently to ask to talk with her Care Coordinator, when she asked if she could speak with her she was told "I dont know if she is in today," and then "what do you want"? this seems to be again an unprofessional appraoch and something that needs to be improved.