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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Walton Surgery



Poor treatment

Following a fall my doctor referred on to physio. I saw the physio quite quickly but he hadn't seen the x-rays.I was given exercises to do but this did not help. I then went to the department at the hospital (I've had ops previously) and was seen. My doctor could not refer. I needed to see the physio. Finally, after being lost in the system, I was given a scan and have been operated on as I had a fracture

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