Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Walton Surgery


Running behind as usual

Appointments run behind most times. Up to an hour. There is no one communicating with you why. They could utilise the screen. Phone calls - Abrupt staff as ask you questions of why you want to see a GP. How they ask it could be nicer. It comes across quite aggressive how it is put.