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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Walton Surgery



GP hung up on us

My partner has moved in the last few weeks from this surgery to another in the area as he felt he was not listened to by a certain GP that he had to always spoken to. The GP hung up on him after telling him to just take Ibuprofen, when he is in agony with his knee. We were never told about physio self-referral until we moved surgery. My partner now awaits a scan and possible surgery. He is fit and healthy and plays a sport and works hard, not having his knee sorted has caused major knock on effects.

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