Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Walton Surgery


Has changed for worse

Do not think this surgery meets people’s needs as it has become more and more difficult to get an appointment with a GP. With ‘personal’ issues that I prefer to see my own GP for as they know me, I’m annoyed that I have had to see someone I’ve never met before. It makes me uneasy and anxious.