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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Walton Surgery



Mixed experience

The service generally works ok when we need it, but we have our frustrations of which we have aired to them. Mainly it is to do with ringing in the morning and being 1st in queue but it taking 20-30 mins to get through. Well we spoke to them but felt it fell on deaf ears.

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