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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Wardale Williams Ltd.



Provider BSL interpreter & very good service

Wonderful service. 2 weeks ago I went to optician for new glasses because old one broken. So They phoned provider BSL interpreter company DA Language but cannot get through so they email me to tell me that cannot through because change company name. So I find out, at last I gave them new company Language Empire (replace DA language). Got everything smoothed. Easy communication with an BSL interpreter. Happy gain confidence.

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