Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Waterfield House


Excellent treatment and care. Staff wonderful. Modern facilities.

My mother spent eighteen months in Waterfield House and she was so happy there we never once considered moving her although it entailed a 100 mile round trip each week for us to visit her. She always referred WFH as home and was so happy and well cared for. The modern facilities and friendly knowledgable staff made it a lovely place to visit. The entertainment laid on was first class and mother participated regularly which is something she hadn't done when living in her village. We found the management and senior staff very approachable and helpful in every possible way. No negative comments at all.