Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Waterton Pharmacy


Very helpful and polite

I have been with Waterton many years and compared to many multi National operations they are always helpful and go the extra mile to help. Recently a friend of mine uses a medication which is now hard to source but they sorted out an alternative which works fine the prescriptions are nearly always on time even with the difficulties with supply chain since brexit. There is parking on site rather than pay car park charges and all the staff are pleasant and helpful and work as a team.