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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Wedgwood House



Horrified. Appalling care

My dad has suffered a mental breakdown due to depression and is currently having episodes of psychosis. We're not kept in communication at all about what's going on with his treatment or notified about meetings, or his medication and treatment plan. One meeting had to be rearranged because they never bothered to contact my mum, the latest meeting was arranged behind my mum's back!!! Where they decided to allow my dad to visit home as it's "beneficial" to his health, despite him trying to hang himself and talking about suicide on an extended day visit. He's suicidal and has attempted this twice, not to mention other forms of self harm. He threatens to kill himself every time something doesn't go his way. We're outraged. Absolutely disgusted at the lack of family support and keeping us involved. We shouldn't have to spend hours chasing on the phone to find out what they're doing with him. Being told "Oh We're allowing him a home visit" JUST over 24hrs in advance, so we have no preparation and now extremely stressed out because we know as soon as it comes to taking him back to hospital, he'll harm himself or threaten to kill himself.

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