Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Wedgwood House Dental Practice


Very poor

I was attending an appointment for advice on my 11 year old son having braces fitted. The dentist was very abrupt and said to my son he would look like he was wearing "train tracks" for the rest of his life. This really upset my son and he is now terrified of going back. I left my feedback that I didn't feel this was very helpful to be told they will no longer see my son as I had complained. How is the surgery ever going to improve if they don't want feedback.