Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Well Pharmacy


Rude!

They were rude to me because I couldn't hear what the staff member was saying who was at the back. She called out something twice and I said 'sorry is that me, I can't hear you very well.' She didn't come to me at the front to talk to me and the member of staff at the front didn't relay what was said either. Instead I was made to feel stupid. It's not my fault I couldn't hear but I was made to feel 'that small' in front of others. Was going to put a complaint in, but what's the point?