Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Physio is lacking

I injured my achilles and was referred to the hospital for physio but 2 1/2 yrs later after the initial injury and being treated for 9 months I was told that I was too old to have it operated on due to my age even though it was really impacting on my ability to get around. Because I was given no other option I had to go private and find the money needed. The operation has been sucessful but I was told that I wouldn't be able to have the physio needed as it would be considered queue jumping so I've had to pay for that too.