Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Amazing doctor

I received truly amazing care and treatment following a fall at home in the middle of the night. A family member took me in to A&E when I hit my head and had a deep cut. We arrived at tabout 3am had to wait a little before being triaged but all the tests, scans and bloods were all done quickly and every member of staff I had contact with was lovely. It was a busy night and staff remained calm and polite at all times. An amazing doctor ensured that I was seen before they were due to leave for the night. He was so friendly and did a great job stitching me up. I was very grateful for all the care given that night, wonderful treatment. By 9am we were on our way home which was great.