Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Normally good

I've been trying to get through to urology for some time to discuss an operation but each time I try no one answers or the message says someone is on holiday. I've left messages but no one ever returns the call. Normally it's so good but this is becoming frustrating and although it's only a small thing messages should be responded to especially if it says leave a message.