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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital



Amazing hospital

I've had a number of visits recently since I caught covid 19 and now have long covid. I was admitted for treatment which worked really well and haven't really had to worry about it for some time but I had a flare up this weekend and after calling 111 was advised to go to A&E for help and was given steriods. I'm back again as I'm still in pain and my GP surgery are not able to do anything further . I did feel challenged by the member on the front desk when I arrived as they questioned my need to be there, I'm only following medical advice so I shouldn't be made to feel I shouldn't be there. We've also had to visit the paediatric A&E recently and didn't even realise it existed. They were amazing, the environment is set up for children and I was really impressed with how well designed and laid out it was. The staff were also amazing with our son, very good.

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