Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

West Suffolk Hospital


Seen quickly

After trying my GP with an issue and being diagnosed over the phone but then getting worse I decided to come to A&E. So far been very happy with everything. I arrived near to 9am but have had tests including bloods and an ECG already and its only an hour and a bit later, so its all been done quickly. I know whats happening next as its all been explained well by the staff.