Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Lack of midwives

Its a stretched maternity service and there was a lack of midwives especially postnatally. We had slow responses to getting help on the postnatal ward and I found gaining access to the ward difficult when I arrived to be with my wife. Because no one answers the door you just end up waiting outside. We also spent over £100 on carparking during our stay, which is a huge amount.