Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


very good care

I've had very good respiratory care and the staff have explained every step of the way. It would be great to have email contact with my consultants secretary so that I can keep them up to date easily on issues they need to know. The OPAC team have been wonderful especially during covid when they did home visits and were really supportive which gives a lot of confidence.