Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

West Suffolk Hospital


Busy A&E

When I've been sent to A&E by my GP it is obvious there are many people in the same situation who have been told to go there by their doctors. It seems that there is a need for doctors to be able to refer patients to hospital without the need for them to go to A&E which should be for emergencies. While I was there I also saw a registrar trying to track down a patient in the department, again it wasn't the best use of their time to spend so long searching when they could've been treating someone else. The sheer capacity isn't there so where possible patients need to treated via a different pathway when they need tests or investigations that GPs can't do.